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Reliance Superior Winnipeg Reviews and Testimonials

Brian and Karen

Our water heater started to slowly lead (thankfully) so we called around for a couple of quotes for service. We were stunned by the quick, timely reply from Reliance to our requests. We got a new water heater within hours and the install was clean, neat and efficient. We decided to rent the new water heater because economically it makes sense as these appliances are notorious for not lasting very long.

If we ever need servicing everything will be taken care of by Reliance and that just makes good sense to us. Not even a month later our furnace heat exchanger was found to be cracked and we had 7 days to get it replaced before the provincial hydro company would turn off the furnace due to the possibility of carbon monoxide gas escaping into the house (and it was winter in Winnipeg!).

Once again we called Reliance as we had excellent service for our water heater, why not try then for our furnace? Again we were impressed by the expertise of those we spoke with and the assistance we received when making our decision. We had a high efficiency Lennox furnace installed within a couple of days and once again the installers were clean, efficient, friendly and were never bothered by ALL the questions we asked! We highly recommend Reliance Superior.

They are extremely talented and very friendly and... we had nothing to clean up afterward!

Tracie DeCourcey

We are extremely happy with the service we received from Reliance. Our salesperson was very prompt in coming out to asses our needs, was very knowledgeable about the products and was honest about prices. He provided us with a number of options to choose from that would work for the size of our home. He also outlined the various payment options that were available. The technicians that installed our furnace, a/c & tankless hot water heater we able to come out the next day and were very skilled and efficient.

There were able to move the location of our a/c to a more suitable area, their workmanship was seamless and they were very neat and tidy. Our salesperson promptly visited us after the installation to ensure that everything went to our satisfaction. The products that were purchased are very good, we are especially happy with our tankless hot water heater. Being a family with 3 teenagers, we value having unlimited hot water. The furnace and a/c are quiet and keep our home at the perfect temperature.

We would definitely recommend Reliance to our friends.

Tannis

We are extremely happy with the service we received from Reliance. Our salesperson was very prompt in coming out to asses our needs, was very knowledgeable about the products and was honest about prices. He provided us with a number of options to choose from that would work for the size of our home. He also outlined the various payment options that were available. The technicians that installed our furnace, a/c & tankless hot water heater we able to come out the next day and were very skilled and efficient.

There were able to move the location of our a/c to a more suitable area, their workmanship was seamless and they were very neat and tidy. Our salesperson promptly visited us after the installation to ensure that everything went to our satisfaction. The products that were purchased are very good, we are especially happy with our tankless hot water heater. Being a family with 3 teenagers, we value having unlimited hot water. The furnace and a/c are quiet and keep our home at the perfect temperature.

We would definitely recommend Reliance to our friends.

Wayne Bennink

NEW HOT WATER TANK – 137 Parkview St

RE: Terry (Installation Technician)
RE: Sherry (Administation/Dispatcher)

It is with great pleasure I offer my thanks to the above-mentioned individuals today. Early this morning, the hot water tank in our residence became defective and caused water to enter our basement/recroom.

After a number of agencies were contacted: i.e. Sears, Furnaceman, etc, my wife suggested I contact your organization. The other organization could not tend to our requirements in a rapid fashion, mostly due to the long weekend around the corner. I contacted your business and was transferred to Sherry who assisted me over the phone with details of a new hot water tank.

Sherry took charge of the situation and had a technician attend our residence within a very short period of time. The gentlemen attended our residence within a great time frame and by the time my wife and I arrived home, the hot water tank had been installed. Terry finished the connecting of the gas, etc and tested the tank accordingly. Terry was very professional and very thorough at all times and did a fine job.

I thank your company for prompt action. I would recommend your organization to others.

Garry Peters

Hi Dave,

I just wanted to let you know that both my wife and I had a very good experience with one of your home comfort advisors – Ladine M.

She was polite, extremely helpful and knowledgeable. She made the consultation truly a great experience. Both my wife and I were in a bit of a rush and Ladine accommodated the rush perfectly leaving out nothing but thorough enough to help us make an educated decision.

Thought you should know.

PS. I'd give her a raise or at least a bonus.

Liz

Dear Mr. Kenny,

We have been customers of Superior Heating for a number of years so when I needed to look into immediately cleaning our dryer ducts Superior was the first and only call I made. I spoke with SherrI and she was able to set up a next day appointment which was ideal.

Jose and James came out yesterday and provided impressive service. They met with a few challenges as our venting system is a little unusual but throughout it all they were cooperative, friendly, polite and professional.

A real pleasure. Thank you.

Erin Naismith

Dear Mr. Kenny,

Please allow me to share a summary of our recent experience with Superior/Reliance.

My husband and I were scheduled to meet with one of your company's sales/service advisers on a recent evening at 6pm. This appointment had been initiated by my husband and I in order to discuss a possible new air conditioning unit for our home.

From start to finish our experience was refreshingly surprising! As is common knowledge, service advisers from most industries rarely arrive on time, even when they provide a two or four hour window of time. With your company, we were given an actual, specific time, and the adviser arrived on schedule. This was the first of several welcome surprises!

I was pleasantly surprised to see a woman arrive. Some of your potential customers may read this and find themselves alarmed with my comment to this; I would simply respond that many companies lack a cross-population representation and I was impressed to see that your company is committed to this.

I am not someone who is typically comfortable with unknown people in our home, and yet, having Ladine in our home was like having an old friend over to catch up - Surprise #2! Ladine, thank you for your personable, energetic and pleasant demeanor.

It often seems that customer service professionals are either pleasant to deal with, or knowledgeable. Ladine was the epitome of both!! Again, another surprise! Surprise #3 for those who are keeping count :-)

It is never comfortable to interact with a high pressure salesperson, even in a commercial space, much less in one's home. Ladine however, was completely "no-pressure", and was incredibly patient while my husband and I pondered which unit to purchase. She had answers to each of our questions that balanced her professional expertise with what she had come to know of our AC unit needs. These thoughtful answers allowed us to see that she sincerely wanted us to find a unit that was a good match for our household needs, not simply the needs of a corporate bottom line. Welcome Surprise #4.

Though it is not at all related to the service or product that Ladine or Reliance/Superior offer, the unique, unexpected and spunky Ed Hardy belt that Ladine paired with the dark, heavy fabric of her work uniform was symbolic of the type of experience that we had with Ladine and
Reliance/Superior: far from ordinary... authentically Superior!

Mr. Kenny, Many thanks for running a company that is genuinely among the rare few who truly measure up to their name. Ladine, thank you for turning "just another item on the to-do list" into a pleasant and highly positive experience!

Linda, Jim Kerr

Outstanding service/support from the Sales Representative - Gerry Hanson... thank you to Gerry. The installation team was prompt, professional, courteous and did an amazing job cleaning up after the installation. All the old furance parts were picked-up within 1 hour after the installation was complete. We will definaely recommend Superior Htg & A/C.

Great job!

Michelle Mcdonald

Hi Ladine – I just wanted to send you a quick note to tell you how happy we are that we decided to go through Superior for our new furnace and A/C! Of course our initial meeting with you is what impressed us and made us chose Superior, but I also wanted to say how impressed we were with the gentlemen who did the installation as well!

Thanks again Ladine, and we will definitely refer anyone we know that's looking to replace their furnace or A/C to you at Superior.

Desiree Alarie

On Friday afternoon I anxiously awaited a new hot water tank. After not having had hot water for a day and a half I was very excited.

Ben arrived with a brand new gas hot water heater to install in my basement. He struggled to get it down my very narrow and very old stairway but did not have a negative reaction and remained calm. When he finally got it downstairs we got to chatting... Well, to make a long story short we determined that what I really needed was an electric hot water tank. At this point it is around 4pm on Friday night. I expected a common and albeit acceptable reaction to this: the shrug of the shoulders and, "there's nothing we can do about that now".

Instead Ben got on the phone with your warehouse and spoke to someone about getting an electric hot water tank. At this point I expected "See ya Monday" but no, again I was surprised when he told me he would go ALL THE WAY to Church in RUSH HOUR on FRIDAY and COME BACK!! I was so grateful and full out amazed by his genuine intention to help me. Never once did he complain and never did he seem negative. This shows true customer service and I have told this story to my whole family, who will defiantly be calling your company.

Now... For the real kicker, I am a real estate agent, something Ben didn't know when he went out of his way to make this perfect for me. The fact that he would treat any customer like that means that I will feel confident referring your company to each and every one of my clients.

Thanks again for great service! I look forward to working with you again!

Anita Marcotte

I had a great experience with Superior Heating and Air Conditioning. I was able to make appointments that suited my schedule. The Home Comfort Specialists were very professional, yet personable and worked together with me to get the best possible furnace and AC system to meet my needs. I had the same installers for the furnace and for the AC and each time found them very professional, pleasant and willing to answer all my questions. In each of my telephone conversations, to schedule appointments and with managers, I was treated with respect and in a polite, considerate and professional manner. My queries were responded to promptly and to my satisfaction.

Thank you for the great experience and for adding to the comfort of my home.

Jane K. Morton

"I'm absolutely thrilled with all the kind, courteous folks at Superior Heating. All of you made this a positive experience for me. I'm a widow, and quite frankly I was afraid of this big step acquiring a new furnace. However, each step along the way, you kept me informed, and carefully went over the new furnace and thermostat (albeit, I'm still not quite up to par). I have mentioned that your firm came highly recommended to me, and I have told friends just how happy I am with the furnace, and service that I have received. I hope that this testimonial/endorsement helps you!

Thanks a bunch.

Jaroslaw

"Just wanted to say thank-you for taking care of my parents with their air conditioning needs. Jarowslaw was there bright and early and put in a hard day's work. My parents raved about his attention to detail and his professionalism in general (Even the little things like taking his shoes off each time he came into the house. Once again, Thank you.)"

McDirmid, Pinawa
June 3, 2009

Thorough explanation on how the fireplace works!!!

"Her and her husband were very pleased with his knowledge and expertise!!"

Kingston Row, Winnipeg
July 4, 2008

"Finally... Someone who knows that they're doing! We should be lucky to have him with our company. If only there were more technicians just like him! Awesome job, Jaroslaw!!"

Shillington Stone, Winnipeg
May 5, 2009

Zbig and Justin

"Very Polite – Very Clean and tidy – They took their shoes off every time they went in and out!"

St. Catherine, Winnipeg

John J.

Service is just as good as we show in our ads! John is the most polite and professional man that she has ever met! She will rave about us to all her family and friends!

"Just a short note to tell you how pleased we were with the service and especially the service man, Jaroslaw Klimek, who installed a hot water tank and humidifier in our home on June 25, 2009. The installation was excellent and above all Mr. Klimek is a fine representative of your company. He was most pleasant, efficient, and courteous and conducted himself in a very professional manner."

"This is the second time we have used your company - first was in September 2008 when we had a furnace installed and the service was excellent as your company name states, SUPERIOR."

"Thanks again for providing professional, efficient service/installers. We do mention your company's name to everyone we come in contact with that is looking for heating, air conditioning, etc."

Winnipeg, MB

"On February 22 a new furnace installed in November 2006 failed and emergency service was required as the house temperature shown on the thermostat was 3 degrees Celsius, also supplied and installed by Superior. It appeared that several consecutive brief power failures that occurred in The Maples area on February 20 had shut down the furnace and for reasons unknown it failed to start when power returned and stabilized. The furnace was off for approximately 36 hours or more I presume."

"The point of this letter however is to commend the service Technician who promptly responded to the service request and very quickly resolved the problem. Further, he monitored the equipment and tested certain components to ensure no damaged resulted. While a damaged part that was required was not immediately available from the shop he obtained this part and returned promptly on Monday morning February 23."

"While I regret that I did not obtain his name he is to be commended for his superior professionalism, dedication, and friendliness towards me during his visit. I would like to mention that I am not the home owner but a neighbour who was looking after the property in the absence of the owners."

"Please convey my many thanks and appreciation to him."

Maynard Close, Winnipeg

P.S. "I also have the same furnace installed in my home as the furnace that failed as a result of the power outages and this experience has increased my confidence that we purchased a superior product whose service provider is reliable and prompt. Thanks again."


"Upon checking our home while we were away on vacation, our neighbour, found that our furnace, installed by you in November 2006 and serviced in November 2008, was not working. The house temperate was at 3 Celsius."

"Our neighbour then phoned your emergency service and your Technician quickly answered the call and fixed the problem."

"I would like to thank your Technician for his prompt response and to also add my commendation to my neighbour's."

"Please convey our thanks and appreciation to him."

Maynard Close, Winnipeg

mother and daughter